Frequently asked questions.
Product Questions:
Order and Payment
Returns and Shipping
What is the Tejara™ mat made of?
Our mats are crafted from 100% natural rubber, a renewable, bio-based material, and certified OEKO-TEX® Standard 100. They're free from PVC, parabens, AZO dyes, and other harsh chemicals.
Is the mat safe for people with latex allergies?
Tejara™ mats are made from natural rubber, which naturally contains latex. If you have a latex allergy, we recommend consulting your healthcare provider before use.
How do I clean and care for my mat?
Wipe down with water or a gentle low ph soap solution to preserve the grip of your mat. Air dry flat. Avoid prolonged exposure to direct sunlight and store rolled with the logo facing out.
The natural smell of rubber you say?
This mat will smell like natural rubber when you first open it. The scent will go away quickly over time and use. The natural rubber smell assures you this is a bio based and authentic natural product.
What payment methods do you accept?
We accept major credit cards and secure digital payment options. If you create an account, your info can be saved for faster checkout.
Can I update or cancel my order?
Reach out to us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to accommodate.
What’s your return policy?
You have 30 days to return an unused mat in its original packaging. Visit our Returns & Shipping page for full details.
Do you ship internationally?
We currently ship within the US. International shipping may be available in the future, sign up for updates to stay in the loop!
Wholesale & Stockists
Can I carry Tejara™ mats in my studio or shop?
Absolutely. Visit our Wholesale Page to learn more and apply.
How can I get listed in your studio directory?
Once accepted as a wholesale partner, you’ll receive an invite to submit your studio listing and any intro offers.